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Richmond Paper & Ink
Guarantee and Returns
You come first. We promise – our unconditional warranty to replace or credit anyone dissatisfied with our print quality is proof that we are committed to providing only the best product possible. Feel the difference with each purchase and have confidence with a valued business relationship with an even better product. It is our “Paper and Ink – Guarantee”.
Returns
We understand that there may be times when you need to return an item. And we will gladly help with this. We do ask that you call and obtain a Return Authorization number (RA #) first. This helps us track your return and ensures that it is resolved according to your wishes. The RA # must be clearly written on the outside of the returned package, only returns with a valid RA # will be accepted.
On all returns, we will credit you the price you paid for the items your returning if they are in re-sellable condition. Products found to be damaged or altered in any way from their original condition will not be replaced nor will a refund be made for them. If a product is unused but the packaging is opened, marked on or damaged in any way, we will not be able to have it returned.
If you ordered the wrong product you will be charged shipping for the correct replacements to be sent and you will be responsible for the original ordered products back to us, plus any applicable charges such as a 10% restocking fee. If we sent you the wrong products, we will cover the shipping cost and the call tag to return the items.
No Cash Refunds. Exchange for merchandise credit only. All claims must be made within 30 days of purchase. Please allow up to 7 business days to process your return from the time it reaches our Returns Department. All credit requests will be completed within 7 business days, but please note that it may take your credit card company up to 30 days to apply your credit.
Replacements - Defectives
Most issues can be addressed quickly by troubleshooting. Call one of our knowledgeable customer service specialists at 800.245.7426 for assistance. If we cannot help resolve your issue, we will gladly send you a replacement at no charge and have the original product picked up. For defective items, you may return them for replacement within 30 days of purchase.
Exchanges
If you wish to make an exchange, the fastest way is to simply re-order the new items and then return the items you do not want. Please obtain a RA number first before returning your unwanted items.
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If you have any question about our return policy and guarantee please call one of our customer service specialists at 800.245.7426.
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